We have many
testimonials form our clients all over the world,
here is just a small sample. If you'd like to see something
more specific, please let us know.
our initial interview with Jeff and after contacting several
companies he had worked with in the past, we decided to
hire Jeff as a speaker for our organization to focus on
the KPI known as Absorption.
asked Jeff to present at conferences in 16 different countries
over a period of just over a month. The quality of Jeff's
presentations was absolutely top-notch and he easily handled
the occasional "naysayer" or "challenger"
in the audience through a combination of his experience
and his knowledge on the topic.
people left each meeting with not only a better understanding,
but also a much better appreciation of the topic and its
value to their business. Jeff Smith single handedly drove
this highly desirable end-result for our organization.
Beyond this very positive end-result however, there is
more... Jeff was easy to work with and extremely understanding
of our needs and the outcome we desired.
my book, it simply doesn't get any better. Would we hire
Jeff again? Absolutely!
Board of Management - DAF Trucks
Managing Director - PACCAR Parts Europe
cannot overstate the impact of Jeff Smiths presentation
at our recent Inchcape Retail Group Aftersales Managers
conference which was held at The Heritage Centre in Gaydon.
It was wonderfully simple to understand, yet very powerful
in its approach in teaching us all how to further improve
the profitability from our Aftersales departments.
He also managed to crisply communicate the message in
a relaxed way and best of all we had some genuine fun
when completing the KPI Quiz that he asked us to do. No
mean feat with over 400 people in the audience!
There were some hard hitting messages in the presentation
and we all concluded that he prepared a presentation that
seriously differentiates him from the crowd and will most
definitely help us to improve our performance.
I highly recommend Jeff as a Professional Speaker for
Inchcape Retail Group Aftersales Director
The Harley-Davidson University
a challenging business environment a good understanding
of metrics and KPI's is essential to maintain a profitable
dealer network. But before providing the dealers with
training it is paramount that the field force is speaking
the same language when it comes to discussing profitability
and financial analysis.
Smith helps us providing this critical knowledge by rolling
out dealer finance operations to the field force of Harley
on very enthusiastic participants comments I recommend
Jeff to any company which is looking for alignment on
financial terms across markets and wants to empower their
employees to become consultants for their dealer network.
Delegates mention that Jeff gives them a reality-check
on their business acumen acquired in University or Business
Schools and a refocus on basic analysis of real business
participated and seen Jeff in action myself, I can say
that it was also inspiring to see Sales Managers, Aftersales
Managers and even Controllers and Country Managers discussing
KPI and financial interaction of departments of a dealership.
summary I would like to quote one delegate's feedback:
done, the best seminar on understanding finance I've attended
in my career!"
Harley-Davidson University EMEA
what can I say? I've done lots of 'business training'
in my career; accounting classes, MBA ... you name it.
I think what Jeff delivers is the quintessential wisdom
that really makes the difference; delivered in a very
practical, hands on manner; theory cemented with easy
to grasp concepts! Not surprising, coming from someone
that does a rubik's cube in record time!
you get a chance to experience Jeff, go for it!
Marketing Director at Aston Martin Lagonda Ltd
question, Jeff Smith writes and delivers world-class training
programmes and conference presentations we're proud to
have them available to our Porsche Centres.
I found the
quality of Jeff's preparations, the entertaining delivery
style and the ease of quantifying the learning all meant
that the seminars and conferences delivered both clear
understanding and an excellent return on the investment."
Dealer Training Manager
Porsche Cars Great Britain
I would like to take
this opportunity to personally thank you for all your
efforts in assisting me in developing my business. Since
attending your seminars I have made an almost 180 degree
change in the way I approach the business
It has equipped me with
a knowledge which will impact the performance of the business
units, the way to manage my staff and ultimately bottom
The clarity of your presentations
is incredible and I'm looking forward to the next sessions
General Manager - Dubai, UAE
is THE expert in his field. He brings his multiple
books to life by giving real life examples and has been
able to coach and train our staff and our Directors.
experienced business professional who can turn around
businesses, enhance businesses and share best practice-
Manager UK, Ireland, Africa & Middle East for Harley-Davidson
Smith is a real expert in business strategy who delivers
his speeches at seminars and conferences in a thought-provoking
and challenging way whilst keeping it simple enough for
everyone to understand.
written works have been an asset to my business operations
and are included in both daily activity and forward planning.
would highly recommend Jeff as a speaker as I've never
heard anyone put information over to an audience over
so well and with such clarity. I'd also recommend Jeff
to add both business acumen to your leadership teams and
more importantly, bottom-line profit to your business.
Dealer Principal - Stratstone Birmingham
has made a strong impression on our dealer network staff
in the delivery of training programmes and conferences-
so, much so, that certain individuals look to specifically
attend programmes that only he delivers - we've
never known this before, it's unprecedented!!!
style and delivery has meant that our dealership staff
now have a real appetite for our training courses and
conferences, what more can be said?
Dealer Network Training
met anybody capable enough to explain the highly complex
world of KPI and finance operations in such a clear, concise
and captivating manner as Jeff Smith. His conferences
and seminars truly inspire me.
Manager, Fleet Operations
TOYOTA MOTOR EUROPE NV/SA
seen the presentations you gave for the Chatfields Group,
I felt I just had to write to thank you for such an interesting,
challenging and informative time - What an eye opener!
the workings of KPI, service-related business and management
accounts with such clarity. It's enabled me to dissect
and assess ways to improve the working practices and profitability
within my own department with much greater understanding.
In my 25 years
in business I've never experienced anything as worthwhile
as your presentations - I believe it's a must for managers.
General Service Manager
I would like to thank you very much for the Parts Managers
Top Gun Programme I recently attended with you.
been a Parts Manager for many years, I've been on a fair
few training courses in my time, (with BMW and many others)
and to be honest, I thought there was nothing more I could
learn. How wrong I was!!!
presentations are excellent. It's opened my eyes to new
ways and profitable ideas on running my business that
without hearing you speak, I would of never dreamed of.
I have introduced all that I have learnt from your seminar
and have already seen an improvement in
the running and profitability of the department.
I've also learned a great deal about my management accounts
and then of course, there's the important KPI and their
true meanings - Why does no one else tells you these
I feel you have given me a new breath of life in the department
and going forward in these troubled times what I have
learnt from you will surely keep me ahead of the competition.
Parts Manager - Hartwell Group
it comes to understanding KPI and business profitability,
only those who understand it in great depth can make it
look truly easy and Jeff Smith is definitely one
of those people.
you attend one of Jeff's conferences, as many Akzo Nobel
customers have been doing for over ten years, and you
will understand what I mean when I say 'less is more',
less clutter, more learning!
which is truly focused on commercial gain in the workplace,
has now taken a small dedicated number of Akzo Nobel customers
to new heights in their business.
personally, it has been a real pleasure to witness his
unique style and development of these groundbreakers,
as they go from strength to strength, bringing clarity
to their businesses and their own aspirations.
So to anyone
with any doubts, book Jeff Smith for your next conference
and if you need a reference, ask any of Akzo Nobel's customers
who have walked Jeff's clear straight pathway and you
will get a resounding 'Yes, just do it!'
recommend Jeff. If he says that he can help you to deliver
your desired results, then he will. I've worked alongside
him and seen him in action for many years and it's been
a true privilege."
Services Manager Akzo Nobel Coatings Ltd UK.
to my attention through Kia UK training and has since
become a regular provider of thought provoking ideas and
solutions to all aspects of business. When my staff have
attended his training they have all asked for more, so
there is the recommendation. If you have not read his
books, I strongly urge you to do so."
Year first hired: 2004 (hired more than once)
Top Qualities: Expert, High Integrity, Creative
Managing Director, Norfolk
Finland and the Nordic Region
presentations on Improving Operational Performance held
in Finland helped me to better understand which KPI to
of performance was explained in a clear way that you can
immediately use in business. The experience I gained from
him will certainly add value to my work with dealers.
After Sales Performance Manager, Nissan, Denmark
programmes and conferences have been externally verified
by The IMI and have their QAA seal of approval, here are
the words taken directly from their assessment:
"The standard of
assessments, feedback and support to candidates
is 1st Class. Jeff Smith's approach and attention to detail
sets the benchmark for the Motor Industry."
Dipple - Lead External Verifier, The IMI.
QAC - Qatar
hope you had a pleasant trip back to the UK?
would like to thank-you on behalf of the QAC Aftersales
Management team for the excellent KPI seminar which you
presented here in Doha.
In my 26 years
in business I've never seen a speech have such a positive
On my return
to work today I have been greeted by a team of people
that would appear to have spent most of their weekend
thinking of new ideas and procedures to enhance our business
buy using KPI
My very Kindest
For me the
pleasure of working with you has been very profound. What
we all learned is we have a lot to learn still, and we
never stop learning new approaches to business and management.
You have stimulated
my team enormously.
from us all here in Doha.
Chief Operations Officer
- NBK, Qatar
Maryan by email
here to see larger letter from Paul Maryan
here to see larger letter from Paul Maryan
are soft skills generic /classic trainings that energizes
ones brain to explain (in general terms) things one can
do to POSSIBLY become more effective in some skills and
there are the hard core technical training in some specific
area or technology to pass a certain knowledge / know
how in one or two areas
the training our top management received from you last
week; it has delivered a substantial amount of both the
SKILLS and KNOWLEDGE ALL AROUND the business which could
be applied immediately the following day making one not
only identify all the important KPI in the business; but
also, the reason behind each resultant KPI.
top Management Team enjoyed the experience that summarized
the Business Management seminars and looking forward to
your next challenge of part 2. Thank you Jeff for this
Human Resources Manager, NBK - Qatar.
I would like
to take this opportunity to personally thank you for all
your efforts in assisting me in developing my business.
I have developed a skill in report writing that I never
thought was possible due to the 'second to none' mentoring
that I have received from you.
has nurtured me from a complete novice to an accomplished
report writer within the space of my first four reports.
Not only has
this enabled me to be in a position to complete the full
set of diploma assignments with top grades, more importantly
than that, it has enabled me to apply this skill within
our business to highlight and report to others, areas
of weakness within all aspects of our business that were
impacting on performance and ultimately bottom line profit.
of these reports has been impacting and the areas highlighted
within them that have been addressed have proved to be
massively beneficial to our company, enabling it to grow
impressively into a successful and well respected regional
assistance I don't believe that any of this would have
Director - Lovells (Peterborough and Spalding)
for a very interesting conference presentation on Tuesday.
I am glad I took the opportunity to attend for the day
rather than attempt the online assessment. I have recommended
this route to my colleagues who still have to complete
the finance module. Your enthusiasm for the subject was
refreshing and the programme content was instantly relevant
to my position (can't wait for end of month accounts now!!)
ideas are spot on and it was refreshing to see that you
are living in the real world and not viewing it through
Aftersales Manager, Chathams Honda
say that I have enjoyed every minute of your presentations,
I felt challenged at all times and that pushed me harder.
I feel now confident to express and share my opinion with
my team more, the KPIs we have learnt are essential
for better managing our business.
forward to go on to further stages of learning with you."
General Manager, Nasser Bin Khaled and Sons Services
Just a short line to let you know- Not only have you helped
me improve my own business skills, you've also won our
company a major training award!"
Manager, The Hammond Group
See the whole letter
for a fantastic conference!
of taking our minds out of the comfort zone for me was
an understatement out of body may be more accurate,
as I explained coming from my background Aftersales many
of the Sales calculation models I had no experience in
so I am quietly pleased with what I achieved and certainly
benefit all of us here not just me.
Dealer Principal, Shepton Mallet Motors, Somerset.
underlying objective was simple. It was to help dealers
get a better return on their investment. We knew that
if we achieved this we would secure both their and our
own long-term future.
this we had to make sure that both the dealers and ourselves
fully understood how a dealership should operate as
one homogenous unit and not as a collection in individual
units competing rather than complimenting each others
the profit workshops and conferences expertly presented
by Jeff, many industry and business myths were totally
exploded. Agreement was reached as to what KPI should
be measured, why they should be measured and how they
should be measured. The outcome was a real understanding
of the business issues and the use of a common language
that will make our performance standards more meaningful
and easier to manage.
provided by Jeff is the cornerstone in the future development
of our Dealer Principals and Field managers. The KPI
Book written by Jeff forms the focal point of all our
management development programmes at every level.
Training Manager, Renault Trucks.
may I take
the opportunity to once again thank you for the best
seminar I have ever attended in my life!
I will be letting my Director know how much I enjoyed
the programme and I personally think all leaders in
the group will gain a lot from it.
I have come back and I am implementing my plan to use
the apprentices as you have suggested, so I will let
you know how I get on.
still not put down your book!
Service Team Leader, Pendragon.
you want the best...